不少外貿(mào)人對打電話給買家這件事有些怵，總覺得自己口語不夠好，或者怕聽不懂買家在講些什么，所以極力避免。
但其實有些時候，一通電話的效果遠遠好過郵件漫長的你來我往，只要勤練習，做好準備，就能應(yīng)對各種情景的對話。
給買家打電話前的準備工作
預約
為了不打擾對方生活工作，跟買家通電話前最好預約一個時間，這樣就不會引起買家的反感。
FAQ
準備好你所能想到的有關(guān)產(chǎn)品、有關(guān)公司的問題和答案，以便第一時間為買家解決疑問。
錄音APP
對于聽力不太好的外貿(mào)人，可以試試在手機里裝個電話錄音APP，這樣即使一開始沒有聽清客戶說的話，掛斷電話后也可以通過錄音反復確認。
Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?
你好，我是x公司的xx，請問您是Smith先生嗎？
Could you please take a message? Please tell her/him that…
I'd like to leave her/him a message. Please let her/him know that…
能否請您留個消息，告訴他……
When is a good time to call?
什么時候方便我再次來電？
When is she/he going to be back?
他什么時候回來？
Could you tell him/her that I called, please?
能否轉(zhuǎn)告他我找過他？
Could you ask him/her to call me back, please?
能否轉(zhuǎn)告他請他回電給我？
Okay, thanks. I'll call back later.
好的，謝謝，我待會兒再打來。
I'm calling to ask about/discuss/clarify…
I just wanted to ask…
I'm calling about/because…
I'm calling to follow up on…
我打電話來是為了……
I'm sorry, but I think there has been a misunderstanding…
I'm sorry, but it's not quite right.
不好意思，但我想您有所誤解……
與買家確認重要信息
Let me see if I got that right.
When you say…do you mean…?
So if I understand you correctly…
Just to clarify, you said…
I'm not sure I understand. Did you mean…?
再跟您確認一下，您的意思是……
沒有聽清買家在說什么
I'm sorry, I didn't catch that. Could you please repeat yourself?
不好意思，我沒聽清，您能重復一遍嗎？
Would you mind spelling that for me?
您能把這個拼寫一下給我嗎？
Would you mind slowing down?
您能說慢一點嗎？
Would you mind speaking up a little bit?
您能說大聲一點嗎？
I'm sorry, could you speak up, please?
Would you mind speaking up a bit?
您能說大聲一點嗎？
I'm sorry I can't hear you very well.
I think we have a bad connection.
不好意思線路不好，聽不清楚。
I will follow up with the requested information soon.
我會盡快跟進您所需的信息。
I will keep you updated on our progress.
有新的進展我會及時通知您。
Thank you for your time. Have a great day!
謝謝，祝您愉快！
以上信息來源于網(wǎng)絡(luò)，侵刪。
